Frequently asked questions
Questions, answered.
Everything you need to know about Quanolo's home and lifestyle range, shipping, returns, and more. If your question isn't here, email us at info@quanolo.com and a real person will get back to you.
Free UK shipping
Every order ships free across the UK, with no minimum spend, and arrives in an estimated 7 to 12 business days.
30-Day Guarantee
Not the right fit within 30 days of receipt? Email us and we'll make it right.
Rated 4.8/5
Over 29,000 households across the UK have shopped with Quanolo. See our reviews on Trustpilot.
Products & Categories
What Quanolo sells, how the range is put together, and what to expect across our 10 categories.
Quanolo is a home-improvement and lifestyle retailer. We curate practical, well-made products across the home, rather than focusing on a single item, so you can find useful solutions for your household in one place.
Pet care, kids and family, repair and improve, cleaning and organization, travel, warmth and comfort, wellness and care, kitchen solutions, garden and outdoor living, and smart home devices. Our tagline sums it up: innovative solutions for a better home.
No. Quanolo is a general home and lifestyle store. We stock a curated range across all 10 categories rather than building around one flagship product, so the range grows and changes as we find better solutions for everyday household problems.
We look for products that solve a real, everyday problem around the home, whether that's storage, comfort, cleaning, or care for kids and pets. Each item is assessed for practicality and build quality before it's added to the range, not just added for the sake of variety.
Yes. Products go through an internal review before they're added to the store, checking that they function as described and hold up to normal household use. We don't list items purely on the strength of a supplier's claims.
Yes. We regularly review and refresh the range within our 10 existing categories as we find better products. Sign up to our emails to be the first to hear about new arrivals.
We work with a network of vetted manufacturers to source each product in the range. Every item is chosen and reviewed by our team before it's listed, and specific sourcing details for an individual product are available on request by emailing info@quanolo.com.
Shipping & Delivery
Where we deliver, how much it costs, and how long your order will take to arrive.
We currently ship to addresses within the United Kingdom only. We don't offer international delivery at this time.
Shipping is free on every order, with no minimum order value required.
Orders are dispatched within 1 to 3 business days of payment confirmation. From the date of shipment, delivery takes an estimated 7 to 12 business days.
Yes. Our free shipping and standard delivery window apply across the whole of the United Kingdom, including Northern Ireland, Scotland, and Wales.
Yes. As soon as your order ships, you'll receive an email with a tracking link so you can follow it the whole way to your door.
Email info@quanolo.com as soon as possible with your order number. If the order hasn't been dispatched yet, we can usually correct it. Once it has shipped, we may not be able to redirect it depending on the carrier.
Delivery estimates come from the carrier and aren't guaranteed. If your order is significantly overdue or tracking hasn't updated in several days, email info@quanolo.com or call +1 740 272-5703 with your order number and we'll look into it with the carrier on your behalf.
Returns & The Guarantee
How the 30-Day Guarantee works, and how it relates to your statutory rights as a UK consumer.
It's our return promise: if a Quanolo product isn't working out within 30 days of receipt, contact info@quanolo.com to start a return and we'll make it right with a refund.
Email info@quanolo.com with your order number and the reason for the return within 30 days of receipt. Our team will confirm the next steps, including where to send the item back.
Once your return is received and inspected, refunds are issued to your original payment method within 5 to 10 business days. You'll receive an email confirmation as soon as it's processed.
If your item arrived defective, damaged, or incorrect, we cover the cost of return shipping. If you're returning an item simply because it wasn't the right fit, return shipping is your responsibility.
Email info@quanolo.com with your order number and a photo or short video of the issue as soon as you notice it. We'll arrange a replacement or refund at no extra cost to you.
Yes. If you'd prefer a different size, colour, or product, email info@quanolo.com within 30 days of receipt and we'll help arrange an exchange where stock allows.
Items should be returned unused, in their original packaging where possible, and with all accessories included. This helps us process your refund or exchange quickly. Items returned as faulty or damaged are assessed on their own terms.
Yes. Under the Consumer Contracts Regulations 2013, UK customers have a statutory right to cancel most online orders within 14 days of receipt for any reason, without needing to give a cause. This is a legal minimum, and our 30-Day Guarantee already gives you a longer window and more flexible terms than the statutory 14-day right requires. Nothing in our policy reduces or replaces the rights you're entitled to by law.
Payment & Pricing
Accepted payment methods, currency, and how pricing and checkout security work.
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay. Available options are shown at checkout and may vary slightly depending on your device and browser.
All prices onquanolo.com are listed in British pounds (GBP, £). We sell to UK customers only, so there's no currency conversion to worry about.
Yes. Checkout is powered by Shopify, whose payment infrastructure meets PCI-DSS standards for handling card data securely. We never see or store your full card number.
Yes. Prices shown onquanolo.com include any applicable UK VAT, so the total you see at checkout is what you pay, with no surprise charges added afterwards.
From time to time, yes. When we run a promotion, you'll be able to enter the code at checkout. Discount codes generally can't be combined or applied after an order has already been placed.
Declines are typically handled by your bank or card issuer rather than by us. Double-check that your billing address matches your card exactly, confirm the card is authorized for online purchases, or try an alternate payment method. If the issue continues, email info@quanolo.com and we'll help troubleshoot.
Quality & Warranty
How we look after product quality, and what to do if something isn't working as it should.
Every product goes through an internal review before it's added to the range, checking build quality and everyday functionality. We also monitor customer feedback closely and remove or replace items that don't consistently hold up.
Our 30-Day Guarantee covers any product that arrives faulty, damaged, or otherwise isn't working out. If a manufacturer offers a longer warranty on a specific product, that detail is included on the individual product page. If you're unsure whether a warranty applies to something you've bought, email info@quanolo.com with your order number and we'll check for you.
Email info@quanolo.com with your order number, a description of the fault, and a photo or video if possible. We'll look into whether a manufacturer warranty, replacement, or other resolution applies, on a case-by-case basis.
Our smart home devices are selected and listed for sale to UK customers, and product pages list the specific connectivity, power, and app requirements for each item. If you're unsure whether a device suits your setup, email info@quanolo.com before ordering and we'll help you check.
For some products, yes. Availability depends on the specific item and manufacturer. Email info@quanolo.com with your order number and the part you need, and we'll let you know what's available.
Care instructions vary by product and are included on the individual product page or in the packaging. As a general rule, follow any cleaning and storage guidance provided, and avoid using items outside their intended purpose to keep them working properly for longer.
Account & Orders
Managing your Quanolo account, checking order status, and getting in touch with our team.
No. You can check out as a guest. Creating an account is optional, but it lets you view past orders and save your details for faster checkout next time.
If you created an account, log in atquanolo.com to view your order history and status. Guest orders can be tracked using the link in your shipping confirmation email.
If your order hasn't been dispatched yet, email info@quanolo.com immediately with your order number and the change you need. Once an order has shipped, it can no longer be changed or cancelled, though our returns process is still available.
Use the "forgot password" link on the login page atquanolo.com to receive a reset email. If it doesn't arrive within a few minutes, check your spam folder before contacting us.
Every marketing email from Quanolo includes an unsubscribe link at the bottom. You can also email info@quanolo.com and ask to be removed, and we'll process it promptly. This won't affect transactional emails about an active order.
Email us anytime at info@quanolo.com or call +1 740 272-5703. Email is the fastest way to reach us, and our team reads and responds to every message.