Shipping & Delivery
Processing Times
Every Quanolo order is picked, quality-checked, and packed at our fulfillment center before it leaves our hands. Processing time is separate from, and in addition to, the delivery timeframe shown at checkout.
Order journey
Order placed & payment confirmed
Your order enters our fulfillment queue immediately after payment is successfully processed.
Processing (1 to 3 business days)
Picking, quality inspection, and packaging. Orders placed on weekends or UK public holidays begin processing the next business day.
Dispatch & tracking notification
You receive a shipment confirmation email with your tracking number and carrier details as soon as your order leaves our fulfillment center.
Delivery to your door
Your carrier delivers within the estimated window shown in section 03, based on the date your order shipped.
Peak periods
During major UK public holidays and peak retail periods, processing may extend slightly beyond the standard 1 to 3 business days. If a delay is expected, we will display a notice on our website and at checkout.
Free Shipping & Coverage
Free standard shipping on every order, every time
No minimum order value, no hidden thresholds, and no membership required. Every order shipped within the United Kingdom ships free as standard, on us.
We currently ship to addresses across the United Kingdom only. We do not ship outside the UK at this time. Shipping cost is calculated automatically at checkout, and for standard shipping it will always show as free, regardless of order value.
Standard shipping
Cost: Free on all orders within the United Kingdom, with no minimum spend.
This is our default and only shipping method, and it applies automatically at checkout with no code required.
Coverage area
We deliver to residential and business addresses across England, Scotland, Wales, and Northern Ireland.
If your address falls outside a serviceable postcode, this will be flagged at checkout before you complete your order.
Delivery Timeframes
Delivery timeframes below are estimates and begin from the date of dispatch, not the date of purchase. They are provided by our carrier partners and are not guaranteed. Actual delivery may vary due to carrier capacity, weather events, or other factors outside our control.
Business days, defined
Business days are Monday through Friday, excluding bank holidays across the United Kingdom. Delivery estimates above start counting from dispatch, not from the date your order was placed.
Estimated dates are not guaranteed
Delivery windows shown at checkout and above are estimates provided by our carriers. Quanolo cannot be held liable for late deliveries caused by carrier delays, weather events, force majeure, or an incorrect address provided at checkout. If your order is significantly overdue, contact us and we will follow up with the carrier on your behalf.
Order Tracking & Confirmation
Every Quanolo order ships with a tracking number. You will receive automated updates at each key milestone of your delivery.
Order confirmation email
Sent immediately after payment is confirmed. Contains your order number, items purchased, and delivery address. Check your spam or promotions folder if it does not arrive within a few minutes.
Dispatch confirmation & tracking number
Emailed to you the moment your order leaves our fulfillment center. Contains your tracking number and a link to the carrier's tracking page.
In-transit updates
Carrier-generated notifications as your parcel moves through the network. These may not always update in real time.
Delivery confirmation
A final notification once your parcel is marked delivered. If you receive this notice but did not receive the parcel, check with neighbors and any safe drop-off locations, then contact us within 48 hours.
Tracking not updating?
Tracking information can take 24–48 hours to appear after dispatch. If your tracking has not updated for more than 5 business days, email us at info@quanolo.com and we will look into it on your behalf.
Delayed, Lost & Damaged Packages
While the vast majority of orders arrive safely and on time, occasionally a parcel may run late, go missing in transit, or arrive damaged. Please follow the steps below so we can resolve your case as quickly as possible.
Visible damage: report within 48 hours
If your parcel arrives with visible external damage, report it to us within 48 hours of confirmed delivery so we can act quickly. Photograph the outer packaging and the item before opening or using it, and keep all packaging until your case is resolved.
Delayed package
If your order has not arrived within the estimated window in section 03, contact us with your order number and we will check the latest status with the carrier.
Lost package
If tracking shows no movement for several days beyond the estimated delivery date, contact us and we will open a formal investigation with the carrier. This typically takes 10–20 business days to resolve.
Damaged in transit
Email us with your order number, a description of the damage, and clear photographs. We will arrange a replacement or refund once reviewed.
How to reach us
Every case is reviewed by a real person.
Email info@quanolo.com with your order number and a short description of the issue. We aim to respond within 1–2 business days and will keep you updated until your case is resolved with a replacement, refund, or confirmed delivery.
What to include
Order number, delivery address, and (for damage claims) photos of the item and packaging.
What happens next
We investigate with the carrier where needed and follow up with a resolution, at no extra cost to you.
Address Accuracy & Restrictions
To keep your delivery on schedule, please review the following before placing your order and double-check your shipping address at checkout.
We cannot ship to
Addresses outside the United Kingdom
Freight forwarders or package consolidators
Any address that cannot be verified by our carrier
Address accuracy
Double-check your address at checkout, we dispatch to the address you provide
Address corrections must be requested before dispatch
Quanolo is not liable for non-delivery caused by an incorrect address supplied by the customer
Need to change your address?
Contact us at info@quanolo.com as soon as possible with your order number. We can update your address if your order has not yet dispatched. Once dispatched, changes are subject to carrier availability.
Refused or undeliverable parcels
If a parcel is refused at delivery, returned to sender due to an incorrect address, or deemed undeliverable by the carrier, it will be returned to our fulfillment center. We will contact you to arrange re-delivery or a refund of the item price. We are not responsible for outbound shipping costs on undeliverable parcels caused by an incorrect address.
Your Rights as a UK Consumer
As a UK consumer, your purchase from Quanolo is protected by the Consumer Rights Act 2015, in addition to the protections set out in this policy.
Delivery timeframe under the Act
Under Section 28 of the Consumer Rights Act 2015, goods must be delivered without undue delay and, unless we have agreed otherwise with you, no later than 30 days after the day you place your order.
Remedies for late delivery
If we miss an agreed delivery date and time was essential to the contract, you may treat the order as at an end and claim a full refund. Otherwise, you may give us a reasonable extra period to deliver, and cancel for a full refund if we still fail to deliver within that period.
Nothing here limits your statutory rights
Where any term of this policy conflicts with a consumer right that cannot be excluded under the Consumer Rights Act 2015 or other UK law, your statutory right prevails. This policy is intended to sit alongside, not replace, those protections.
Questions about your order?
Our team responds to all emails within 1–2 business days.
info@quanolo.comThis policy applies to all orders placed onquanolo.com and shipped within the United Kingdom. Nothing in this policy affects rights that cannot be waived under applicable law. We reserve the right to amend this policy at any time, without prejudice to your statutory rights. Effective 15 September 2026.