Payment Policy
Accepted Payment Methods
Quanolo accepts the following payment methods at checkout. All available payment options are displayed at the time of purchase and may vary depending on your device and payment provider.
Credit & Debit Cards
Visa
Mastercard
American Express
Card payments may require additional bank authentication or verification depending on your card issuer.
Digital Wallets
Apple Pay
Google Pay
Shop Pay
Digital wallet availability may depend on your browser, device, and saved payment settings.
Alternative Payment
PayPal
Pay using your PayPal balance, linked bank account, or a card saved to your PayPal account.
Accepted at checkout
Not accepted
Quanolo does not currently accept bank transfers, cryptocurrency, money orders, cheques, or cash on delivery. Payment options are subject to change and this page may be updated accordingly.
Pricing in GBP
Quanolo serves customers in the United Kingdom only. All prices displayed onquanolo.com are shown and charged in Pounds Sterling (GBP, £). There is no multi-currency conversion at checkout, so the price you see is the price you are charged.
Bank and card fees
If your card or account is denominated in a currency other than GBP, your bank or card issuer may apply its own exchange rate and may charge a foreign transaction fee. These charges are outside Quanolo's control and are the customer's responsibility.
Taxes and checkout totals
Applicable VAT and shipping charges are calculated and displayed at checkout where required. Please review the final total in GBP before submitting payment.
Payment Security
The security of your payment information matters to us. Quanolo uses secure payment infrastructure and industry-standard safeguards to protect payment information during checkout.
Security standards in place
SSL / TLS Encryption
Data transmitted between your browser andquanolo.com is encrypted using secure SSL / TLS technology. Look for the padlock icon in your browser's address bar.
PCI-DSS Level 1 Checkout
Payment processing is handled entirely through Shopify's PCI-DSS Level 1 certified checkout infrastructure, the highest level of payment card industry certification.
No Card Data Stored
Quanolo (SBV Business LLC) never stores full card numbers, CVV codes, or sensitive payment credentials. Payment details are handled entirely by Shopify's secure checkout.
Fraud Detection
Orders may be screened using fraud-prevention tools, payment risk checks, and verification processes designed to protect customers and the business.
Secure checkout
All payment information is encrypted and processed through Shopify's PCI-DSS Level 1 certified checkout. Quanolo does not store full payment card numbers, CVV codes, or sensitive payment credentials.
Billing & Order Confirmation
Payment is collected at the time your order is placed. Once your transaction is successfully authorised, an order confirmation email will be sent to the email address provided during checkout.
When you are charged
Your payment method is charged immediately upon successful order placement.
You will receive an order confirmation email shortly after purchase.
Order information can be referenced using your order confirmation number.
Your billing statement may show a descriptor such as SHOPIFY* followed by Quanolo or SBV Business LLC, depending on your bank and card issuer.
Payment declined?
If your payment is declined, no order will be completed and no successful charge will be captured by Quanolo. Common reasons include insufficient funds, incorrect card information, expired payment methods, fraud-prevention blocks, or authorisation failures from your bank or payment provider. Please double-check your card details, confirm sufficient funds, or try an alternative payment method before contacting us.
Recognising the charge on your statement
If you see a charge on your statement you do not recognise, it may appear as SHOPIFY* plus Quanolo, or as SBV Business LLC, the legal entity behind Quanolo. Please check for this descriptor before disputing a charge with your bank.
No order confirmation received?
Please check your spam or junk folder first. If you still cannot locate your confirmation, contact us at info@quanolo.com with the email address used at checkout and the approximate transaction amount.
Order Verification & Fraud Prevention
Quanolo reserves the right to review and verify orders before shipment. Orders identified as high-risk may require additional verification to protect both customers and the business from fraudulent transactions.
We may
Contact you by email to confirm billing, shipping, or payment details before dispatching your order.
Place an order on hold while additional verification is completed.
Cancel and refund an order if we are unable to verify it to our satisfaction.
Chargeback policy
Customers are encouraged to contact our support team at info@quanolo.com before initiating a chargeback. Most concerns can be resolved directly through customer support, including refunds, replacements, or order investigations.
Filing a chargeback without first contacting Quanolo may delay resolution. Where required, Quanolo (SBV Business LLC) may provide order records, payment details, fulfilment records, and carrier tracking information to the relevant payment provider or financial institution.
Refunds & Cancellations
Payment refunds are governed by our Returns & Refunds Policy. The following is a payment-focused summary of common refund and cancellation timelines.
Store credit
Instant
Store credit may be issued immediately once approved and may be used toward future purchases onquanolo.com.
Original payment method
5–10 business days
Approved refunds are processed back to the original payment method. Processing times vary by bank and payment provider and may take 5–10 business days after refund approval. Refunds are issued in GBP, the currency the order was charged in.
Order cancellation
Orders may be cancelled prior to shipment. Once an order has entered the fulfilment or shipping process, cancellation may no longer be possible. Contact us as soon as possible at info@quanolo.com if you wish to cancel an order.
No Subscription Billing
Quanolo does not currently offer subscription-based products or recurring billing services. All purchases onquanolo.com are one-time transactions unless explicitly stated otherwise on a product page. You will not be enrolled in automatic recurring billing without your express consent.
Payment Enquiries
For any payment-related queries, including billing issues, refund status, unrecognised charges, or invoice requests, please contact our customer support team.
This Payment Policy applies to all orders placed onquanolo.com and may be updated from time to time without prior notice. The version published on this page is currently in force. Effective 15 September 2026.